Shipping & Returns

Order Cancellations Orders are eligible for cancellation upon request via support ticket until the commencement of imposition, subject to applicable cancellation charges. A store credit or credit card refund will be issued with a value equal to the canceled job(s). If a job is canceled, charges for any labor hours (proof, file adjustment, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your credit. In cases where a job is already imposed but cancellation may still be possible, a minimum cancellation charge of $25 per job is required. Once the order has been placed successfully, no refunds are issued for file adjustment services.

Returns and Refunds Since each order is unique to the customer and has no resale value, all sales are final. If we verify that we made an error, we will reprint the order or issue a credit or refund accordingly. Customers must notify Print&Buzz within 10 business days of receiving their order to report any defects discovered in the ordered product, failing which the customer is deemed satisfied with the product. We may occasionally request that we pick up the printed material prior to issuing the reprint, credit, or refund.

Order Shipping and Delivery Please note that all turnaround times are estimates. While Print&Buzz will use reasonable efforts to prevent delay of delivery schedules, in no case shall Print&Buzz be liable for any consequential or damages resulting from any delay in shipment or delivery. Orders are F.O.B. the Print&Buzz Plant, and the customer shall have recourse only to its selected courier for any shipping issues. Print&Buzz shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues, or any other circumstances. Unexpected equipment failure, malfunction, and/or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be grounds for order cancellation.

When selecting the shipping or pickup method, please note that while we try to accommodate changes when possible, we are not always able to make these changes to your order. If you are requesting from delivery to pickup or vice versa, the cutoff time for the request is 2:00 PM ET. Once an order is packed and wrapped on courier skids, the shipping can no longer be changed or modified.

Customer Supplied Incorrect Address When a package is returned to Print&Buzz due to an error made by the customer in submitting the proper shipping address, Print&Buzz will reship the package with the corrected address and charge an additional shipping fee for the shipment.

Claims and Disputes Any claims concerning the quality or performance of products must be made within 10 business days of receipt of goods. In the event of a dispute, the customer agrees to submit to binding arbitration under the rules of the Ontario Arbitration Act. Any decision rendered by the arbitrator shall be final and binding on both parties.

By continuing to use our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.